Refund policy

Because Saige Hilh products are printed to order, we do not offer refunds, returns or exchanges for change of mind, incorrect size selection, or ordering errors. Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law. 

Damaged, Faulty or Incorrect Items
Please inspect your order upon arrival and contact us as soon as possible if your item is faulty, damaged, defective, or if you receive the wrong item. We may request photographs and additional information to help assess the issue. If your item is found to be faulty, damaged, incorrect, or does not match its description, we will provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a replacement, repair, or refund. To request assistance, please contact us at saigehilh@outlook.com. 

Exchanges
As our products are produced to order, we do not offer exchanges for change of mind or incorrect size selection. If your item is faulty, damaged, or incorrect, please contact us at saigehilh@outlook.com and we will work with you to resolve the issue. 

Refunds
Where a refund is approved, we will notify you and process the refund to your original payment method. Refunds are typically processed within 10 business days; however, your financial institution may require additional time for the funds to appear in your account. If more than 15 business days have passed since your refund was approved, please contact us at saigehilh@outlook.com.

Last updated: July 29, 2026